FAQ

Can I return an item if it doesn't fit?

Refunds are only issued if the item you receive doesn't match its description as listed (designer-provided images are used as reference when real photos aren't available). Email us at admin@thephirstory.com within 3 days of delivery with photos or other proof of the issue — if we don't hear from you within that window, the sale is considered final. If the item matches its description but just isn't right for you, you can relist it instead; see "Can I relist an item I'm not happy with?" below.

Can I relist an item I'm not happy with?

Yes. If you're not completely satisfied with your purchase, you can relist it on TPS Bazaar within 48 hours at no cost to you. Just email us at admin@thephirstory.com to get started.

What do the condition labels (New with tags, Like new, Excellent, Good) mean?

Every piece is inspected before it's listed and graded honestly: New with tags means never worn, Like new and Excellent mean gently used with no visible flaws, and Good means a well-loved piece with minor signs of wear, which the seller always describes on the product page. You can filter any collection by condition to shop exactly what you're comfortable with.

How do you guarantee an item is authentic?

Every listing goes through our review process before it ships. If an item you receive is ever proven inauthentic or significantly misrepresented, you're refunded in full under the Phir Guarantee, no exceptions.

How does shipping work?

We ship to all 50 U.S. states, plus Canada. Orders placed Monday-Friday by 4pm EST are processed and shipped within 1-2 business days; orders placed after 4pm or on holidays are processed the next business day. Shipping is free on all orders. If a seller doesn't ship your order within 7 days of purchase, it's automatically canceled and you're refunded in full.

How do I sell my own pieces?

It's easy: text "Sell" to +1 (440) 653-0800 on WhatsApp and send a voice note or text describing your item (designer, size, condition, asking price), or log in to our Seller Portal and list it yourself. See our Sell With Us page for the full walkthrough.

What payment methods do you accept?

We accept all major credit and debit cards, plus Shop Pay, PayPal, Google Pay, and Venmo at checkout. Shop Pay also offers 4 interest-free installments on eligible orders.

What if the item I want is sold out?

Since every piece is a one-of-a-kind preloved find, once it sells it's gone for good. Use the size, designer, and condition filters on our collection pages, or check back often since new arrivals are added regularly.