FAQ

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Can I return an item if it doesn't fit?

We don't accept returns for fit. We provide detailed measurements on every listing whenever possible, including chest, hip, shirt length, trouser length, and shoulder measurements. Please measure yourself before purchasing and compare your measurements with the measurements in the listing.

* Don't see measurements email us and we will get them for you!

If the item matches its description and measurements but doesn't fit or isn't right for you, you can relist it on TPS Bazaar for free. See “Can I relist an item I'm not happy with?” below.

If the item you receive doesn't match the listing, arrives damaged, or has a significant undisclosed issue, email us at admin@thephirstory.com within 3 days of delivery with photos or other proof. If the item is not as described, you'll receive a full refund under the Phir Guarantee.

"Can I relist an item I'm not happy with?".

Can I relist an item I'm not happy with?

Yes. If your item matches its listing but isn't right for you, you can relist it on TPS Bazaar for free. You have 3 days from delivery to let us know you'd like to relist it. Just email admin@thephirstory.com to get started.

What do the condition labels (New with tags, Like new, Excellent, Good) mean?

Every piece is reviewed before it's listed and graded honestly. New with tags means never worn. Like New and Very Good mean gently used with no visible flaws. Good means a well-loved piece with minor signs of wear, which the seller describes on the product page.

You can filter our collection by condition to shop for pieces that meet your comfort level.

How do you guarantee an item is authentic?

We review every listing before it goes live. Seller-shipped pieces are reviewed through photos and listing information, while Concierge pieces are physically reviewed by The Phir Story team.

If an item is determined to be inauthentic, you'll receive a full refund under the Phir Guarantee.

How does shipping work?

Shipping is free throughout the U.S. and a flat $10 to Canada. We currently ship only within the U.S. and Canada.

For orders shipped by The Phir Story, please allow 3–4 business days for processing and shipping. If you've added dry cleaning, please allow an additional 2–3 business days.

For seller-shipped orders, please allow 2–4 business days for shipping. Sellers have a hard 7-day limit to ship your order. If they don't ship within 7 days, your order is automatically canceled and you'll receive a full refund.

How do I sell my own pieces?

It's easy: text “Sell” to +1 (440) 653-0800 on WhatsApp and send a voice note or text describing your item — designer, size, condition, asking price, and any other details. You can also log in to our Seller Portal and list it yourself.

See our Sell With Us page for the full walkthrough.

What payment methods do you accept?

We accept all major credit and debit cards, plus Shop Pay, PayPal, Google Pay, and Venmo at checkout. Shop Pay also offers 4 interest-free installments on eligible orders.

What if the item I want is sold out?

Our pieces are preloved and often one of a kind, so once an item sells, it may be gone for good. Use the size, designer, and condition filters on our collection pages, and check back often for new arrivals.