Shipping Policy

United States: We ship to all 50 states. Orders placed Monday - Friday by 4 pm EST are processed and shipped in 1-2 business days. Orders placed after 4pm on holidays will be processed the next business day. Free shipping on orders over $250.

Canada: We offer free shipping to Canada on orders of $250 CAD or more every day. Shipping rates on orders under $250 CAD are calculated based on the weight of your purchase and the courier that you choose.

England: We offer shipping based on request, please email us. The Phir Story is not responsible for any duties, fees or import tax?(VAT) that will be charged upon receiving the item.

Please note that orders must meet designated free shipping minimums after all discounts and promotional codes have been applied.

Return Policy

We want you to be 100% delighted by your purchase. If you’re not happy with an item for any reason, TPS gladly accepts returns of unworn, unwashed, undamaged merchandise with tags attached.  Merchandise must be returned within 7 days of delivery for a full refund. Refunds will be made in the form of the original payment or a gift card to our store, whichever you prefer. 

US Customers: Returns are free and easy! If you would like to return the items you purchased, you can use the pre-paid TPS return label you received with your order or email us for further help.  

Canada Customers: We are unable to provide prepaid return shipping labels for Canada at this point, though we would love to in the near future.

England: We are at this time unable to offer returns from the United Kingdom.

Please note: TPS is not responsible for  lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.