Refund policy

We strive to provide our buyers with accurate product descriptions and a seamless purchasing experience. Please review the following policy regarding refunds and payment clearance.

Refund Eligibility

Refunds are only issued if the item you receive does not match its product description as provided by the seller. In cases where actual product photos are not available, designer-provided images are used as the reference for comparison. If the item matches its description but doesn't suit your personal preference, please see our Relisting Policy below for options to resell it through our platform.

How It Works

Email us at admin@thephirstory.com within three (3) days of receiving your item if there is an issue, along with photographs or other proof for verification. If no contest is made within the three-day window, the transaction is considered final. By completing a purchase on our platform, you agree to these terms.

Relisting Policy

We want you to be completely satisfied with your purchase. If you're not, TPS allows you to relist the item on TPS Bazaar within 48 hours at no cost to you. To relist your purchase, email us at admin@thephirstory.com.

Shipping & Canada

We ship to all 50 US states and to Canada. Shipping is free in the US. Canada is $10 flat. Orders placed Monday-Friday by 4pm EST are processed and shipped in 1-2 business days. Orders placed after 4pm or on holidays are processed the next business day.

Seller Shipping Requirement

Sellers are required to ship items within 7 days of purchase. If a seller fails to ship within this timeframe, the order is automatically canceled and the buyer is issued a full refund.