Terms of service
1. Who we are
The Phir Story is a resale marketplace for preloved Pakistani designer clothing, run from Ohio. These terms cover thephirstory.com, our seller portal at sell.thephirstory.com, and our WhatsApp service. By using any of them, you're agreeing to what's below.
2. Who can use it
You need to be 18 or older. If you're buying, you need a valid payment method. If you're selling, you also agree to our Consignment Agreement, which sits alongside these terms.
3. Who you're buying from
Two kinds of item live on our site, and the difference matters.
Items we hold. We have these in hand. We photographed them, we're storing them, and we ship them to you. You're buying from The Phir Story.
Items the seller holds. The seller listed it themselves and still has it. We handle the listing, the payment and the support, and the seller ships it to you directly.
Either way you pay us, we support you, and the Phir Guarantee in section 6 applies. Your order confirmation says which kind you bought.
4. Prices
The price on the listing is the price you pay, plus shipping to Canada and any sales tax. We don't add fees at checkout.
We sometimes discount items. If you already bought something at full price and it goes on sale later, that's how it goes — we don't refund the difference.
If we get a price badly wrong, we may cancel the order and refund you in full rather than honour an obvious mistake.
5. Shipping
Free across the US. $10 flat to Canada. Nowhere else yet. Full detail is in our Shipping policy, including how long each kind of item takes.
If a seller hasn't shipped your order within 7 days, we cancel it and refund you in full, automatically.
6. Returns and the Phir Guarantee
We don't take returns. What we do instead:
You have 3 days from delivery to tell us something's wrong. Email admin@thephirstory.com with photos.
If the item doesn't match its description, you get a full refund. Where we don't have real photos of an item, the designer's own images are the reference we compare against.
If the item matches its description but you don't want it, we'll relist it on TPS Bazaar for free within 48 hours, and you keep what it sells for.
After 3 days, the sale is final.
7. Offers
Some items accept offers. Making one isn't a purchase — the seller can accept it, turn it down, or come back with a different number. If your offer is accepted you'll be asked to pay, and everything in these terms applies from that point exactly as if you'd paid the listed price. Offers expire, and we can withdraw an item while an offer is open.
8. Authenticity
Everything we list is sold as genuine.
Every seller promises us, in writing, that their items are authentic and theirs to sell. We review what comes in and we turn away anything we can't verify.
If you think something you bought isn't genuine, email admin@thephirstory.com and send us whatever you have — photos, a receipt, what the brand told you. We'll look into it with the seller. If we can't establish that the item is authentic, we refund you in full.
Authenticity claims aren't limited to the 3 day window in section 6. If it takes you a month to find out, we still want to hear from you.
We report counterfeits to the brands involved, and we remove sellers who list them.
9. Selling with us
You can sell three ways: send items to us and we handle everything for 50% commission, list them yourself through WhatsApp, or list them yourself through the seller portal. On every item we add $10 to your asking price and keep that $10 — your commission is worked out on the price you asked for, not the price we list at.
Selling is governed by our Consignment Agreement. You accept it when you submit your first item.
10. Your account
Keep your login details to yourself, and keep your contact details current — that's where we send everything, including notices about your money. You're responsible for what happens under your account.
11. What you can't do
Don't list counterfeits or anything you don't own. Don't use the site to break the law. Don't scrape it, or try to get into parts of it that aren't yours. Don't abuse our team or other users — see our Real Respect Guidelines.
We can suspend or close an account that does any of this, and we can pull any listing at any time.
12. When things go wrong
We do our best to describe every item accurately and to keep the site running, but we can't promise it will always be available or error-free.
To the extent the law allows, what we owe you for any problem is capped at what you paid for the order it relates to. We're not liable for indirect losses.
Nothing here limits anything that can't legally be limited.
13. Disputes
Please read this. It affects how you can bring a claim.
Talk to us first. Email admin@thephirstory.com describing the problem and what you want. We have 60 days to try to sort it out with you.
Then arbitration. If we can't, the dispute goes to binding arbitration, not to court. It's run by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator, in Cleveland, Ohio. It can be held by video unless the arbitrator decides an in-person hearing makes sense. The decision is final.
Small claims stays open. You can always take a dispute to small claims court instead, before or after arbitration starts. Your choice.
No class actions. Arbitration happens one person at a time. You're giving up the right to a jury trial and the right to join a class action.
These are the same terms our sellers agree to.
14. Ohio law
These terms are governed by Ohio law.
15. Changes
We update these terms from time to time. The version on this page is the one that applies. If we change something significant, we'll tell you.
16. Reaching us
Email admin@thephirstory.com. Text (216) 309-2906. Selling questions go to WhatsApp on +1 (440) 653-0800.